Effective Date: 9/11/2015
Last Updated: 8/28/2024

At keyholdescrow.com, we are committed to providing a secure and reliable escrow service. This Payment Policy outlines the payment methods we accept, processing procedures, and related terms to ensure smooth and transparent transactions.

1. Accepted Payment Method

We exclusively accept the following payment method:

  • Bank Transfers / Wire Transfers

All payments must be made via bank transfer to the escrow account details provided by keyholdescrow.com at the start of the transaction.

2. Payment Instructions

  1. Initiating Payment:
    Once a transaction has been agreed upon and initiated through our platform:

    • You will receive our official escrow bank account details.
    • Ensure you include the Transaction Reference ID provided by keyholdescrow.com when making the transfer.

  2. Processing Times:

    • Bank transfers/wire payments may take 1-5 business days to process, depending on your bank and location.
    • Please notify us immediately after initiating the transfer by providing a payment confirmation or proof of transfer (e.g., receipt or bank confirmation).

  3. Currency:

    • Payments must be made in the currency specified for the transaction. Currency conversion fees, if applicable, are the responsibility of the sender.

3. Payment Fees

  • Sender’s Responsibility:
    All bank transfer or wire transfer fees (including intermediary bank fees) must be paid by the sender to ensure the full transaction amount is deposited into the escrow account.

  • Fee Notification:
    keyholdescrow.com does not charge additional payment processing fees. However, your bank may apply charges. Verify any applicable fees with your bank before initiating the transfer.

4. Payment Confirmation and Verification

  1. Once we receive funds in our escrow account, you will receive an email confirmation, and the transaction status will be updated on your account.
  2. Funds will not be released to the seller or service provider until all agreed-upon conditions are met, as outlined in the escrow agreement.

5. Failed or Delayed Payments

  • Delays: If funds are delayed due to bank processing times, holidays, or other circumstances, please notify us promptly so we can track and confirm the payment.
  • Incorrect Details: If a payment is made with incorrect information (e.g., missing reference ID), this may result in delays or rejection.
  • Returned Payments: In case of failed or returned wire transfers, the sender is responsible for any associated fees.

6. Refunds

Refunds will only be issued in accordance with the Terms of Service and the specific conditions of the escrow agreement.

  • Refunds for transactions completed via bank transfer will be returned to the original sender’s bank account.
  • Refund processing may take 5-10 business days depending on banking procedures.

7. Fraud Prevention

To protect all parties involved, keyholdescrow.com employs strict measures to verify transactions and ensure funds are securely handled.

  • Funds will only be accepted into our designated escrow account provided during the transaction process.
  • If you receive suspicious or unverified payment instructions claiming to be from keyholdescrow.com, do not proceed and contact us immediately at office@keyholdescrow.com .

8. Important Notes

  • keyholdescrow.com does not accept cash, checks, credit cards, PayPal, or cryptocurrency payments.
  • Ensure you initiate payments only to the official bank details provided by us. We are not responsible for losses caused by payments sent to unauthorized or incorrect accounts.

9. Contact Us

If you have any questions about this Payment Policy, or require clarification on payment instructions, please contact our support team:

  • Email: office@keyholdescrow.com