Effective Date: 4/19/2014
Last Updated: 7/22/2024

Welcome to keyholdescrow.com. These Terms of Service (“Terms”) govern your use of our escrow services, website, and any associated tools or features. By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our services.

1. Overview of Services

keyholdescrow.com provides a secure escrow platform to facilitate transactions between buyers and sellers for goods and services, including but not limited to:

  • Cars, Trucks, and Vehicles
  • Domains and Digital Assets
  • Contracted Services (e.g., freelancers, milestone-based payments)
  • Real Estate Transactions
  • Construction Projects
  • Jewelry and Antiques
  • Electronics and other goods

Our role is to hold funds securely until transaction conditions are met, providing security and confidence to all parties.

2. Definitions

  • "User" or "You" refers to anyone using our services (buyer, seller, or visitor).
  • "Escrow Account" refers to the account where funds are securely held until transaction conditions are fulfilled.
  • "Milestone Transaction" refers to payments released in stages as defined in service agreements.
  • "Goods" or "Services" refer to items or work subject to an escrow transaction.
  • "Dispute" refers to disagreements between parties that may require resolution through our processes.

3. Registration and Accounts

To use our services:

  1. You must create an account with accurate and up-to-date information.
  2. You are responsible for maintaining the security of your login credentials.
  3. You agree to notify us immediately of any unauthorized account activity.

We reserve the right to suspend or terminate accounts found to be fraudulent, inactive, or in violation of these Terms.

4. How Escrow Works

A. Transaction Process

  1. Agreement: Buyer and seller agree to terms (e.g., price, conditions, and milestones).
  2. Payment: The buyer deposits funds into a secure escrow account managed by keyholdescrow.com.
  3. Delivery or Fulfillment: The seller provides goods or completes services as agreed.
  4. Inspection Period: The buyer reviews and accepts the goods or services.
  5. Release of Funds: Upon acceptance, funds are released to the seller.

B. Inspection Period

The buyer must approve or dispute the transaction within the agreed-upon inspection period (e.g., 3-14 days depending on the nature of the transaction). Failure to respond will result in automatic release of funds to the seller.

C. Transaction Fees

Escrow fees will be clearly outlined before initiating a transaction. Fees are typically shared or paid by one party, as agreed in the transaction terms.

D. Disbursement of Funds

Funds will be released once all conditions are met. Payments may be subject to standard processing times, bank regulations, or additional verification.

5. User Responsibilities

A. Buyers

  • Deposit funds into escrow promptly as agreed.
  • Inspect goods or services within the inspection period.
  • Do not misuse the escrow process to delay or withhold legitimate payments.

B. Sellers

  • Deliver goods or complete services in accordance with agreed terms.
  • Provide accurate descriptions, documentation, or proof of delivery.
  • Resolve disputes in good faith if raised.

C. Prohibited Activities

You agree not to:

  • Use keyholdescrow.com for fraudulent, illegal, or unethical transactions.
  • Submit false information or misrepresent goods/services.
  • Circumvent the escrow process to avoid fees.
  • Use the platform for money laundering, unauthorized transfers, or prohibited items.

We reserve the right to suspend or terminate users engaged in prohibited activities.

6. Dispute Resolution

If a dispute arises:

  1. Negotiation: Parties must first attempt to resolve the dispute independently.
  2. Mediation: If unresolved, keyholdescrow.com may review transaction details, documentation, and communications to mediate a resolution.
  3. Arbitration: If mediation fails, disputes may be referred to independent arbitration as outlined in our policies.

keyholdescrow.com reserves the right to make final decisions based on provided evidence.

7. Fees and Payment Terms

  • Fees for escrow services will be specified before the transaction begins.
  • All payments must be made in the supported currencies or payment methods.
  • Transaction fees are non-refundable unless otherwise agreed.

Failure to pay applicable fees may result in account suspension or transaction cancellation.

8. Refunds and Cancellations

Transactions may be canceled or refunded under the following circumstances:

  • Mutual agreement by buyer and seller.
  • Non-fulfillment of terms by the seller.
  • Fraud or violation of these Terms.

Refunds will be processed in accordance with our refund policy and may take up to 10 business days, depending on payment methods.

9. Limitation of Liability

keyholdescrow.com provides escrow services "as is" and makes no guarantees beyond holding and disbursing funds securely. We are not liable for:

  • Misrepresentation of goods or services by a party.
  • Delays caused by banks, third parties, or unforeseen circumstances.
  • Losses resulting from fraud, negligence, or breach of contract between users.

Our total liability is limited to the escrow service fees paid for the affected transaction.

10. Termination of Services

We may suspend or terminate your account if you:

  • Violate these Terms.
  • Engage in fraudulent activities.
  • Abuse the escrow process.

You may close your account at any time, but any active transactions must be resolved first.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of United States Of America. Any disputes shall be resolved in the courts of the buyer location unless otherwise agreed.

12. Changes to These Terms

We may update these Terms periodically. You will be notified of significant changes, and continued use of our services constitutes acceptance of the updated Terms.

13. Contact Us

For questions or concerns about these Terms, please contact us:

  • Email: office@keyholdescrow.com